EducationJune 22, 20263 min read

Why I'll Tell You That You Don't Need Me

By Jon Gaiter


I've sat across from business owners, listened to how they run things, and told them, "Honestly, there's not much I can do here. You've already got this set up well." And I mean it. Some of those are the best conversations I have.

That probably sounds backwards coming from someone who does this for a living. But it's the whole reason people trust me when I tell them they do need help. If I'm willing to say "you're good, you don't need me," then when I say "here's where I can actually help you," you know I'm not just trying to sell you something.

Most sales tries to sell the farm

You know the feeling. You ask one question and suddenly you need this, and this, and this, and this. By the end you feel like the whole point was to empty your pockets. It's exhausting, and it makes you put your guard up, which is fair.

I never liked that part of sales. What I actually love is solving problems for people. So I do it differently. I start with a conversation about your business, not a list of what I'm selling. Let's talk about what's working. Let's talk about what isn't. Then, and only then, can I tell you honestly whether there's something here worth doing.

I treat it like it's my own money

When I look at your business, I ask myself a simple question: if I owned this, if I was the one writing the checks, would I pay for this? If the answer is no, I'm not going to put it in front of you.

That lens changes everything. It means I'm not chasing the biggest invoice. I'm looking for the thing that's actually worth your money and your time. Sometimes that's a real project. Sometimes it's one small change you can make yourself. And sometimes it's "you're in good shape, go focus on growing."

The same honesty cuts both ways on the tools, too. A lot of AI consulting is really just this: some tools are a great fit for how you work, some aren't, and I'll tell you which is which. I'd rather lose a sale than put you on something that won't help you.

Why this matters for you

Here's the practical reason any of this should matter to you as an owner: advice is only worth something if the person giving it will tell you the truth. A recommendation from someone who recommends everything isn't a recommendation. It's a sales script.

So when you're deciding who to bring into your business, listen for the "no." Listen for whether they'll tell you something won't work, or that you don't need a thing they could have sold you. That's usually the difference between a vendor and someone who's actually on your side.

If you want that kind of honest read on your business, that's exactly what a free assessment is for. We'll talk about what's working and what isn't, and if I don't think I can help you, I'll tell you that straight.

Frequently asked questions

Is the assessment really free, or is it a sales pitch?
It's a real conversation about your business, not a pitch. Sometimes the honest answer is that you've already got things set up well and there's not much I'd change. If that's the case, I'll say so. I'd rather be useful than make a sale.
How do you decide what to recommend?
I treat it like it's my own money. If I owned your business and I was the one writing the checks, would I pay for this? If the answer is no, I'm not going to recommend it. That's the filter for everything I suggest.

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